Build Your Brand With Direct Customer Feedback

View your business through your customer's eyes, improve employee performance and generate leads from existing customer, anytime, anywhere!

No Credit Card Required

Build Your Brand

With Direct Customer Feedback

View your business through your customer's eyes, improve employee performance and generate leads from existing customer, anytime, anywhere!

No Credit Card Required

Generate More Recurring Business By Understanding What Your Customers Value Most

Our custom built Customer Service Measurement software provides Net Promoter Score (NPS), customised multiple choice questions and an intuitive dashboard to provide you with overall organisation metrics and individual employee performance scores

Programming Company (White Background)

Engage Your Customers And Build Accountability Among Employees

  • Email Alerts, be the first to know if a customer had a bad experience or an employee was late to a job
  • Personalised License Keys, receive reports of employee performance & service as reviewed by customers
ServiceR8 Hand Illustration - Customer Service Measurement by Social Generation Marketing
ServiceR8 Hand Illustration - Customer Service Measurement by Social Generation Marketing

Engage Your Customers And Build Accountability Among Employees

  • Email Alerts, be the first to know if a customer had a bad experience or an employee was late to a job
  • Personalised License Keys, receive reports of employee performance & service as reviewed by customers

Record Customer Experiences In The Field, Instore & Online

3 Customisable Survey & Mobile Form Solutions To Suit Your Individual Business Needs

ServiceR8 - Customer Service Measurement by Social Generation Marketing

Field Deployment

Perfect for trades and professional services who are always on the move, our offline Field deployment solution captures both client feedback & employee/contractor performance 

ServiceR8 - Customer Service Measurement by Social Generation Marketing
ServiceR8 Tablet - Customer Service Measurement by Social Generation Marketing

Instore Survey Kiosks

Don't wait till it's too late... Capture invaluable customer feedback right at the time of purchase. Determine store traffic trends & find ways to keep your customers coming back for more

ServiceR8 - Customer Service Measurement by Social Generation Marketing
ServiceR8 Landing Page - Customer Service Measurement by Social Generation Marketing

Website Pop-Up Surveys

Dealing mostly in e-commerce? Or do you customers browse before they arrive in store? Drive more sales by engaging your customers online and acting on their responses

ServiceR8 - Customer Service Measurement by Social Generation Marketing

Record Customer Experiences In The Field, Instore & Online

3 Customisable Survey & Mobile Form Solutions To Suit Your Individual Business Needs

ServiceR8 Tablet - A Social Generation Software Application

Instore Survey Kiosks

Don't wait till it's too late... Capture invaluable customer feedback right at the time of purchase. Determine store traffic trends & find ways to keep your customers coming back for more

ServiceR8 - Customer Service Measurement by Social Generation Marketing
ServiceR8 Field Deployment - A Social Generation Software Application

Field Deployment

Perfect for trades and professional services who are always on the move, our offline Field deployment solution captures both client feedback & employee/contractor performance 

ServiceR8 - Customer Service Measurement by Social Generation Marketing
ServiceR8 Web Survey - A Social Generation Software Application

Website Pop-Up Surveys

Dealing mostly in e-commerce? Or do you customers browse before they arrive in store? Drive more sales by engaging your customers online and acting on their responses

ServiceR8 - Customer Service Measurement by Social Generation Marketing

All-In-One Organisational Dashboard & Global Survey Settings

Create & Apply Surveys For Your Employees Or Locations From A Single, Central Dashboard On Desktop or Mobile App

Start Capturing Employee Performance & Customer Feedback In Only 10 Minutes

ServiceR8 Dashboard - A Social Generation Software Application

You Can't Manage What You Can't Measure

Receive both an overview and individualised report of your business' service

Individual License Keys

Unlike other survey systems we use individualised license keys for each employee/store to provide full accountability and allow for direct comparisons to be made.

Analyse Trends Over Time

Track customer service levels, cleanliness and other key metrics over time between different stores/employees & analyse areas for improvement.

Extremely Fast Setup

Create your first survey in less than 10 minutes and easily share it with employees or kiosk stands via email or a unique PIN.

Stay Informed With Custom Alerts

Receive automated email alerts if you receive an particular response to any of your questions. This works well for awareness of poor service but equally well for lead capture. 

Fully Secure System

We've developed this system from the ground-up to be fully secure. We utilise world-class hosting & encrypt all databases and responses. 

We also don't share your data with any 3rd party. 

Location Tracking

Still in beta, our location tracking (only when App is open) ties in with the timestamp to minimise fraudulent responses and provide even more accountability.

Better Customer Service In The Palm Of Your Hand

Sign up for a Free 7 day trial and get personalised onboarding assistance from the ServiceR8 team